At EzitMall , ensuring customer satisfaction is our utmost priority. If you encounter any issues with your purchase, we encourage you to contact us first so that we can promptly address and resolve your concerns. Your collaboration and understanding are highly valued.

Our Commitment

We stand confidently behind the quality of our products and services, striving to provide you with an exceptional experience. Our approach is built on fairness and mutual respect. In cases where you have not received your item(s) or have identified quality concerns, we will take full responsibility after a thorough investigation.

Exchanges

For the best service and product selection, please contact us by email for any exchange inquiries.

Returns

  • Customers are responsible for covering return shipping fees.

  • Refunds for credit card purchases are processed within a few business days but may take longer depending on your bank’s processing time or billing cycle.

  • If you request an exchange, your account will be billed for the new item and credited for the returned product.

  • Please note: Original shipping charges cannot be refunded for exchange requests.

International Refunds

  • International orders require a Return Merchandise Authorization (RMA) form. Please contact our Customer Service team to obtain this form.

  • Refunds for international orders can include duties, taxes, and tariffs if accompanied by the RMA form.

  • Returns without the RMA form may not qualify for a complete refund.

  • Free returns or merchandise exchanges are not available for international orders.

Refund Acceptance Policy

We accept returns or exchanges within 60 days of purchase for unused or unaltered merchandise, provided they are accompanied by the original price tag, receipt, or packing slip.

Refunds cannot be granted in the following cases:

  • Delays caused by inaccurate or incomplete delivery information provided by the buyer.

  • Delivery delays due to unforeseen circumstances such as natural disasters, severe weather, or acts of war.

  • Uninsured orders that are lost or stolen during transit.

  • Delays caused by factors beyond EzitMall’s control, including public holidays or customs clearance issues.